My Recently Visited Services

Request additional access within an enterprise application (i.e. Jenzabar, Starfish, Blackboard, etc.).

Issues with any classroom Equipment.

If you are experiencing any issues with an application.

To submit a general IT request.

Request equipment for check-out.

Any issues with your Lakeland owned laptops, desktops, tablets, and other devices.

Where to request paper if there is no extra by the printer.

Request assistance from the IT information security team for such things as system design or cybersecurity risk assessment.

Password change for Non Single Sign On (SSO) users.

If you need any software installed on your computer. Ex. Adobe Pro X, Jenzabar, Mitel, Firefox, etc.

Need toner replaced for a printer.

Activate an existing data jack so a device can be connected via Ethernet cable

Request assistance to learn how to use an application or to answers "how to" questions that you may have.

Any issue in regards to the ShoreTel phone or Mitel Connect application.

Report an information security incident such as a phishing e-mail, malicious software found, suspected account compromise, exposure of protected information.

Enabling MFA (Multi-factor Authentication) for Lakeland account.

Issue with your personal computer? Come into the IT Department and get a free evaluation and repair recommendation.

There are various network shared drives that allow users to save files within their department's shared folder/drive.

Cloud storage for personal use with Microsoft OneDrive for Business

Schedule a walk-through of the equipment with one of our technicians before your class or event to ensure you are comfortable with the technology.

Request a specific file or folder be recovered.

Any issue with Office 365, Office 2019, OneDrive, etc.

I am sending in a helpdesk ticket for a new adjunct instructor, Tom Dolack. He is requesting a time to meet with IT to help him set up a new laptop he purchased for teaching. He would prefer to meet on campus. Please contact Tom Dolack at dolackt@lakeland.edu.

E-Studio, Nemschoff Conference Room, Event Space, Flex Rooms