Popular Services

To submit a general IT request.

Schedule a walk-through of the equipment with one of our technicians before your class or event to ensure you are comfortable with the technology.

Any issues with your Lakeland owned laptops, desktops, tablets, and other devices.

If you are experiencing any issues with an application.

Issues with any classroom Equipment.

Request additional access within an enterprise application (i.e. Jenzabar, Starfish, Blackboard, etc.).

Request equipment for check-out.

I am sending in a helpdesk ticket for a new adjunct instructor, Tom Dolack. He is requesting a time to meet with IT to help him set up a new laptop he purchased for teaching. He would prefer to meet on campus. Please contact Tom Dolack at dolackt@lakeland.edu.

Any issue in regards to the ShoreTel phone or Mitel Connect application.

Any issue with Office 365, Office 2019, OneDrive, etc.

Report an information security incident such as a phishing e-mail, malicious software found, suspected account compromise, exposure of protected information.

If you need any software installed on your computer. Ex. Adobe Pro X, Jenzabar, Mitel, Firefox, etc.

Issue with your personal computer? Come into the IT Department and get a free evaluation and repair recommendation.

Password change for Non Single Sign On (SSO) users.

Need toner replaced for a printer.

Enabling MFA (Multi-factor Authentication) for Lakeland account.

Cloud storage for personal use with Microsoft OneDrive for Business

Activate an existing data jack so a device can be connected via Ethernet cable

Request assistance to learn how to use an application or to answers "how to" questions that you may have.

Where to request paper if there is no extra by the printer.

There are various network shared drives that allow users to save files within their department's shared folder/drive.

Request assistance from the IT information security team for such things as system design or cybersecurity risk assessment.

Request a specific file or folder be recovered.