To submit a general request.
Request equipment for check-out.
Schedule a walk-through of the equipment with one of our technicians before your class or event to ensure you are comfortable with the technology.
Any issues with your Lakeland owned laptops, desktops, tablets, and other devices.
If you are experiencing any issues with an application.
Request assistance from the IT information security team for such things as system design or cybersecurity risk assessment.
Report an information security incident such as a phishing e-mail, malicious software found, suspected account compromise, exposure of protected information.
Any issue with Office 365, Office 2019, OneDrive, etc.
Where to request paper if there is no extra by the printer.
Issue with your personal computer? Come into the IT Department and get a free evaluation and repair recommendation.
If you need any software installed on your computer. Ex. Adobe Pro X, Jenzabar, Mitel, Firefox, etc.
Cloud storage for personal use with Microsoft OneDrive for Business
Activate an existing data jack so a device can be connected via Ethernet cable
There are various network shared drives that allow users to save files within their department's shared folder/drive.
Need toner replaced for a printer.
Issues with any classroom Equipment.
Request additional access within an enterprise application (i.e. Jenzabar, Starfish, Blackboard, etc.).
Enabling MFA (Multi-factor Authentication) for Lakeland account.
Request assistance to learn how to use an application or to answers "how to" questions that you may have.
Any issue in regards to the ShoreTel phone or Mitel Connect application.
Password change for Non Single Sign On (SSO) users.
Request a specific file or folder be recovered.