To submit a general IT request.
Any issues with your Lakeland owned laptops, desktops, tablets, and other devices.
Request additional access within an enterprise application (i.e. Jenzabar, Starfish, Blackboard, etc.).
Any issue with Office 365, Office 2019, OneDrive, etc.
Schedule a walk-through of the equipment with one of our technicians before your class or event to ensure you are comfortable with the technology.
Password change for Non Single Sign On (SSO) users.
Cloud storage for personal use with Microsoft OneDrive for Business
Request a specific file or folder be recovered.
Any issue in regards to the ShoreTel phone or Mitel Connect application.
Issues with any classroom Equipment.
Report an information security incident such as a phishing e-mail, malicious software found, suspected account compromise, exposure of protected information.
Need toner replaced for a printer.
Issue with your personal computer? Come into the IT Department and get a free evaluation and repair recommendation.
Request assistance to learn how to use an application or to answers "how to" questions that you may have.
If you need any software installed on your computer. Ex. Adobe Pro X, Jenzabar, Mitel, Firefox, etc.
Enabling MFA (Multi-factor Authentication) for Lakeland account.
Request equipment for check-out.
If you are experiencing any issues with an application.
Where to request paper if there is no extra by the printer.
Request assistance from the IT information security team for such things as system design or cybersecurity risk assessment.
Activate an existing data jack so a device can be connected via Ethernet cable
There are various network shared drives that allow users to save files within their department's shared folder/drive.