Before you begin: You will need access to the phone number you plan to use. This can be a mobile phone or another phone number approved for MFA phone-call verification.
Steps
1. Go to https://outlook.office365.com and sign in with your Lakeland username and password.
2. If prompted that more information is required, select Next.
Note: If you are not prompted for more information, open a private or incognito browser window and sign in again. If you still are not prompted, contact the Lakeland Help Desk for assistance.
3. When asked how you would like to keep your account secure, choose the phone option. If Microsoft Authenticator is shown first, select the option to set up a different method, then choose Phone.
4. Select the correct country or region code, enter your phone number, choose Call me, and then select Next.
5. Answer the phone call from Microsoft and follow the voice prompts to verify your sign-in. When verification is complete, select Done. You should then be taken to your Lakeland email account online.
Troubleshooting
- If you do not receive a phone call, confirm that the phone number and country or region code are correct.
- If the phone option is not available, your account may not be allowed to use phone-call verification. Contact the Lakeland Help Desk for assistance.
- If you replace or change your phone number later, update your security information before you lose access to the old number.