Creating an App Password

These instructions will guide you through the process of creating an app password which may be needed for some applications when MFA is enabled on your account.

1. Login to your e-mail account through a web browser by navigating to https://outlook.office365.com. Enter in your Lakeland e-mail credentials.
2. Click your user profile picture or initials in the upper right-hand corner of the screen.
3. Click on View Account.
4. Click on Security info on the left-hand side of the screen.
5. Click on Add sign-in method.
6. Click on the drop down menu then select App password. Then click on Add.
7. Give the app password a name that makes sense to you (i.e. Mitel Connect if using it for Mitel Connect).
8. Copy the password on the screen and save it in a safe place such as a password manager (i.e. LastPass, Bitwarden, etc.). Once finished, click on Done.
9. Use the app password in the appropriate application (i.e. Mitel Connect calendar integration).