Accessing Shared Mailbox

Option A:


If you are using the Outlook application installed on your computer, the shared mailbox will automatically show up on the left-hand side within the application. It may take up to a few hours for the mailbox to show up and you may have to close Outlook and re-open it in order for the changes to take affect. 


Option B:

If you are using the online version of Outlook, here are the instructions on how to add the shared mailbox once you are logged into your account. 

1. On the left-hand side of your screen, right-click "Folders" and select add shared folder. 

2. Enter in the shared mailbox e-mail address then select "Add" in order to add that mailbox to Outlook online. The mailbox will now appear on the left-hand side of your screen. You may have to click the arrow to the left of the mailbox in order to expand all folders. 


Article ID: 890
Wed 10/20/21 8:35 AM
Wed 11/3/21 1:20 PM